Lato Boutique Hotel Heraklion Crete

Quality Policy


No. 0148018	No. 0105085

The main objectives of Lato boutique hotel are the following:

High quality hospitality services
Firm adherence in HACCP principles & regulations in all hospitality activities
Total satisfaction of expressed or implied guest needs
Continuous improvement of the hotel's food & beverage quality and safety monitoring activities

For the achievement of the above, the management of Lato boutique hotel implements procedures for identifying guest needs and related regulatory requirements, which are accomplished by setting in place measurable and objective goals and by taking appropriate action towards attaining these goals.

M. & E. KARATARAKI SA, the owning company of Lato boutique hotel, guarantees the provision of all necessary resources for the accomplishment of its objectives. In addition it guarantees the continuous improvement of the Quality Control System through the employment of activities that support an objective goal-accomplishment monitoring procedure and the elimination of any cause that hinder this purpose.

Eleftherios Mich. Karatarakis
Managing Director